Support Policy

About support
Our support focuses on questions and problems regarding product installation, basic usage, features and documentation. Please understand that in some cases, resolution of a problem may not be possible.

We have also prepared extensive FAQ & troubleshooting resources on our website addressing frequently encountered problems. The information is updated regularly, so please refer to it first before contacting our support center.

Contacting the support center:
URL http://www.digion.com/en/pc/support/

Unresolveable problems

• Conflicting hardware and/or software
• The product is being used in a development other than that which it was developed for
• The product's behavior is intended and follows product specifications

Problems that fall outside the realm of support

• The support period of the registered product has expired
  (In this case, please refer to FAQ & troubleshooting resources on our website)

  FAQ resources
  URL http://www.digion.com/en/pc/support/faq/

• Product use violates the product's EULA
• Product is used in an environment for which it was not designed
• Product is a trial version
• Customer requests on-site support
• Problem is with another company's product (hardware and/or software)